Shipping policy

Shipping Policy

At Zenpuff, we are committed to getting your order to you as quickly and reliably as possible. Please review the information below for everything you need to know about our shipping process and delivery times.

Order Processing

All orders are processed and dispatched within 3–4 business days of purchase. Once your order has shipped, you will receive an email with your tracking number so you can monitor your delivery at any time.

Estimated Delivery Times

Due to increased order volume and manufacturing demands, our standard delivery times are currently estimated at 7–15 business days from the date of dispatch. Please allow a maximum of 3 weeks after shipment for your order to arrive. We are working hard to process and ship orders as quickly as possible and appreciate your patience.

Shipping Carriers

We ship using trusted carriers to ensure your package is handled with care and delivered efficiently. The carrier assigned to your order will depend on your location and the fastest service available at the time of dispatch.

Delays and Exceptions

While we always strive to meet our estimated delivery times, occasional delays may occur due to circumstances beyond our control, such as customs clearance, postal disruptions, or peak seasonal demand. We kindly ask for your patience in these situations, as they are outside of our responsibility.

Tracking Your Order

As soon as your order is shipped, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to become active and visible.

If you have any questions or concerns about your order or delivery, please don't hesitate to contact us at zenpuffbottle@gmail.com — we're always happy to help.